Move beyond security questions.
Verify control of the expected Microsoft account. Your engineers get a defined process instead of relying on information a caller knows.
For human teams & AI voice agents
Verify the caller.
Then help.
Give every support conversation a stronger starting point. Verify callers with their existing Microsoft identity, and give your engineers and AI agents a clear result before sensitive requests.
14 days · No card required
For organisations using Microsoft Entra ID P1
ProofcallExample verification
Caller identity
Maya PatelNorthstar · Microsoft Entra ID
Expected account matched
Organisation’s authentication policy satisfied
Caller’s Proofcall code accepted
Caller verifiedDirect verification
Handled by AI voice agentEvidence recorded
Illustrative result. The same flow is available to a human engineer.
Your Microsoft identity. Already in place.Your people’s authentication. No new enrolment.Your support workflow. Human or automated.
Watch the overview · 92 seconds
From the first question
to a verified caller.
See how the caller, Microsoft and your engineer or AI agent work together. Follow the verification exchange and the evidence behind the result.
Read the video transcript
A support conversation can lead to a sensitive account change. Proofcall gives your team a defined way to verify the caller before deciding what happens next.
First, your engineer or AI agent selects the organisation and the expected caller. Proofcall connects the verification request to that person’s Microsoft account.
The caller opens a verification link and signs in with their own Microsoft organisation, using an authentication method they already have. No separate Proofcall app or factor enrolment is needed.
After authentication, Proofcall shows the caller its own separate code. The caller reads that code to the engineer or voice agent. Never ask for a Microsoft sign-in code or password.
The handler submits the code. Proofcall returns the result and records the account, authentication evidence and who handled the check. Your support workflow then applies its policy to the requested action.
Engineers work in the console. Compatible AI agents connect through the API or MCP. Plan a human handoff when verification cannot be completed, including when the caller cannot use their authentication method.
Start with one Microsoft tenant and test the complete caller experience. Proofcall. Verify the caller. Then help.
A stronger service desk
A familiar voice isn’t enough to go on.
When a caller asks for access or an account change, your team needs more than a name and a convincing story. Proofcall brings Microsoft-backed authentication into the conversation.
Use what your callers already have.
No separate Proofcall app or factor enrolment. Callers authenticate with their own organisation, using a method they have already registered.
Keep the evidence behind the result.
Record who authenticated, when it happened, and who handled the check. Distinguish direct verification from a colleague vouching for someone.
From conversation to verification
One simple exchange.
A clearer decision.
The caller authenticates with Microsoft, then brings a Proofcall code back to the conversation. Your engineer or AI agent receives the result.
01 Start with the right person
Your engineer or AI agent selects the organisation and caller. Proofcall binds the request to that person’s Microsoft identity.
02 Let Microsoft authenticate
The caller opens the verification link and signs in with their organisation. They use an authentication method they already have.
03 Bring proof back to the call
After authentication passes, the caller receives a separate Proofcall code and reads it to the handler. Never ask for a Microsoft sign-in or Authenticator code.
04 Record the result
The handler submits the code. Proofcall returns a result and records the authentication evidence, with the human or automated handler identified.
An example of the evidence
Verification complete
Verified- Caller
- Maya Patel
- Organisation
- Northstar
- Identity provider
- Microsoft Entra ID
- Verification
- Direct · caller authenticated
- Handled by
- Named engineer / AI agent
- Recorded
- Identity, time and outcome
A record your team can review. Available authentication details are retained with the result. Approver verification is labelled separately.
Built for the way support is changing
People today.
People and agents tomorrow.
Keep a consistent verification process as your service desk evolves. Your engineers use the console. Your automated agents connect through the API or MCP.
IT teams & managed service providers
Give your engineers a clear next step.
Find the caller, start a verification and see the result in one workspace. Support your own organisation or work across your clients’ Microsoft tenants.
- Directory lookup and authentication-method pre-checks
- Named engineer attribution and verification history
- Direct and clearly labelled approver workflows
AI voice agents & automation teams
Build verification into the conversation.
Let your agent initiate the check, wait for the caller and submit the code they read aloud. The verification result comes from Proofcall.
- Remote MCP and HTTP API access
- Individual, revocable agent credentials
- Automated handling identified in the evidence
A focused addition to your stack
Keep the identity.
Connect the workflow.
Proofcall sits between your support conversation and the next decision. Start with the Microsoft environment you already manage.
Microsoft Entra ID
Your organisation authenticates the caller. Proofcall checks that the result belongs to the expected account and verification request.
CORE IDENTITY INTEGRATIONAPI & MCP
Connect a compatible agent to the verification flow. Start, wait, submit and receive a structured result.
AVAILABLE INTERFACESYour service desk
Use the engineer console and audit export. Evaluate ConnectWise ticket writeback as part of your integration pilot.
CONSOLE + INTEGRATION PILOTSTrust starts with clarity
Your authentication.
A clear boundary.
Passwords and authenticator secrets stay with your identity provider. Proofcall receives the authentication result and checks it against the person your team expects.
Read the security overview →Does the caller need another app?
No separate Proofcall app is needed. The caller uses a browser and a supported authentication method already registered with their organisation.
What if they cannot sign in?
Direct verification needs a usable authentication method. Your team can follow an approved recovery process or use an approver workflow, which is recorded as a colleague vouching for the caller rather than direct verification.
Does this work with an AI voice agent?
Yes. Proofcall provides an HTTP API and MCP tools. Your integration handles the conversation, delivery and escalation, and must enforce your policy before any sensitive action.
What do we need to get started?
An organisation using Microsoft Entra ID P1, an administrator to connect the tenant, and a test user with a working authentication method.
Put verification into practice
Make your next support conversation a verified one.
Start with one Microsoft tenant and your own team. Follow the caller’s experience, review the result and build verification into your workflow.
14 days · No card required · Microsoft Entra ID P1